Share a Concern, Complaint, or Feedback (Anonymous Option Available)

At Sooke Transition House Society (STHS), we are committed to providing safe, respectful, and trauma‑informed services.
Your voice matters. If you have a concern, complaint, or suggestion, you can share it with us at any time.

You may choose to remain anonymous.
You do not need to include your name or any identifying information unless you would like follow‑up.

Your Rights

You have the right to:

• Speak up without fear of retaliation

• Access multiple confidential reporting options

• Receive services without your feedback affecting eligibility or support

• Share as much or as little information as you choose

About This Form

This form is designed to:

• Offer a safe, low‑barrier way to share your experience

• Provide multiple options for reporting concerns

• Give you control over anonymity and follow‑up

• Help STHS respond to safety issues, improve services, and support accountability

Confidentiality

All submissions are reviewed only by STHS leadership.
If you choose to remain anonymous, we will not know who you are and will only be able to act on the information shared.

If You Need Immediate Support

If you are a current resident at our transition house and feel unsafe or need support right now, please speak directly to a staff member on shift. If you are accessing any of our other programs and need immediate support, please call our 24/7 line: 250-642-2591